Gift-card terms

Gift cards

cupp gift cards are stored value for eligible purchases through supported cupp channels. Check the recipient’s details before sending a gift. Protect claim links and codes like cash; anyone with an unclaimed code may be able to claim it. Only redeem cards you are entitled to use.

Cupp Coffee, LLC is the issuer and is responsible for purchased cupp gift-card value. Current gift cards are digital and are claimed into one cupp account. At launch, gift value can pay supported app and website orders; it cannot purchase another gift card or pay for a Coffee Pass subscription. The current customer experience does not offer gift-card reloads.

Purchased gift-card value does not expire and has no fees. Cards are not bank accounts or credit products. They are not redeemable for cash except where required by law. Promotional credits, if offered, may have separate terms clearly stated with the offer.

See the available balance and transaction activity in Gift cards after signing in to the account that claimed the card. Pending purchases may reserve value until completed or released. Contact support promptly if activity or a balance appears incorrect, or if a gift link or account may have been compromised. Use only cupp’s app, website, or support to check a balance; do not give gift codes to an unofficial balance-checking site.

Purchase, balance, redemption, and payment-combination limits are shown in the gift-card experience. Buying a gift card does not earn points. Eligible merchandise purchases paid with gift value earn points under the normal rewards rules. A purchased gift can be refunded on request while it is unclaimed and unused; contact support with proof of purchase. Once claimed or used, discretionary gift-card purchase refunds are not offered; legally required remedies still apply. Deleting an account removes wallet access but does not forfeit purchased gift-card value. Before deletion, save your gift-card identifier and purchase details and contact support about any remaining value. You can also request recovery after deletion with proof of purchase or ownership. For a missing gift, incorrect recipient, lost code, or refund request, contact us with proof of purchase. We may need to verify ownership before restoring access or taking action. Nothing here forfeits purchased value contrary to law.

Prices, payments, tips, and refunds

Prices, taxes, and any selected tip are shown at checkout in U.S. dollars. Prices and availability may vary by shop and channel. Tips are optional. Authorizing a purchase allows the payment shown for that purchase; a separate subscription enrollment governs recurring payments.

Available payment methods depend on the channel. Stripe processes supported card and wallet payments. A temporary authorization may appear before final settlement. Saved payment methods, where offered, are managed through the payment provider.

For order problems and refund requests, contact your pickup shop or the contact below with your order number. Approved refunds are returned through the applicable original payment methods; gift-card refunds return to gift-card balance. For a partial order refund paid using both bank-card and gift-card value, the bank-card portion is returned first, then gift-card value. A full order refund returns each payment portion to its original method. Bank processing can delay when a refund appears. These terms do not create a blanket no-refund policy or limit statutory refund rights.

Eligibility and accounts

You must be at least 13 to use our digital services. If you are under 18, a parent or guardian must authorize and supervise your use and purchases. You must have authority to use the payment method you provide.

Provide accurate account and order details. Keep your password, sign-in codes, and account QR code secure, and tell us promptly about suspected unauthorized use. Do not impersonate someone or access another person’s account. Guest ordering is available where offered; some benefits and history require an account.

Availability, suspension, and responsibility

We work to provide reliable services, but outages and errors can occur. To the extent permitted by law, digital services are provided as available without a promise of uninterrupted or error-free operation. This does not disclaim obligations for purchases or warranties and protections that cannot lawfully be excluded.

We may restrict access when reasonably necessary to address fraud, misuse, legal requirements, or security risks. Contact us if you believe a restriction is a mistake. A restriction does not eliminate obligations concerning paid orders, subscriptions, or gift-card value.

To the extent permitted by law, cupp is not responsible for indirect or consequential losses arising from use of the digital services. This limitation does not exclude liability that cannot legally be limited, including applicable responsibility for personal injury, fraud, or willful misconduct. No provision waives nonwaivable consumer rights.

Questions, disputes, and changes

Please contact us first so we can try to resolve a concern. Utah law governs these terms to the extent consistent with mandatory laws that protect you. These terms do not require arbitration or waive class-action or jury-trial rights. A court with proper jurisdiction may hear a dispute.

We may revise these terms and will update their date. Material changes will receive notice and any required consent before they apply. New terms do not retroactively change completed purchases. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.

For privacy requests or questions about these policies, email chandler@cupp-coffee.com or write to Cupp Coffee, LLC, 1010 W Cyan Valley Way, Bluffdale, Utah 84065. Please do not send passwords, full payment-card numbers, or sensitive identity documents by email.